Privacy Policy

1. Introduction

Welcome to Latten Creative ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lattencreative.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms
• Subscribe to our newsletter
• Request a quote or consultation
• Create an account on our website
• Engage with our services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Project requirements and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture certain information.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our website and services
• Improving, personalizing, and expanding our website and services
• Understanding and analyzing how you use our website
• Developing new products, services, features, and functionality
• Communicating with you for customer service, updates, marketing, or promotional purposes
• Processing your transactions and managing your orders
• Sending you newsletters and marketing communications (with your consent)
• Finding and preventing fraud
• Complying with legal obligations

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as:

• Web hosting providers
• Email service providers
• Analytics services
• Payment processors
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• A subpoena, court order, or legal process
• A request from law enforcement or government agencies
• When we believe disclosure is necessary to protect our rights, property, or safety
• To enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting and data storage
• Regular backup and recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Retention periods vary depending on the type of information:

• Contact form submissions: 2 years
• Newsletter subscriptions: Until you unsubscribe
• Client project data: 7 years after project completion
• Website analytics data: 26 months

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a portable format.

7.2 Rectification

You have the right to request that we correct any inaccurate or incomplete personal information.

7.3 Erasure

You have the right to request that we delete your personal information under certain circumstances.

7.4 Restriction

You have the right to request that we restrict the processing of your personal information under certain circumstances.

7.5 Objection

You have the right to object to our processing of your personal information for direct marketing purposes.

7.6 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8.3 Managing Cookies

You can control and manage cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

• Google Analytics for website analytics
• Social media platforms
• Payment processors
• Email marketing services

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

12. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated privacy policy on our website and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

14. Compliance

This privacy policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Children's Online Privacy Protection Act (COPPA)
• Other applicable local and international privacy laws